Northstar Commercial Cleaning logo (fictional demonstration company)
Riverside Business Centre logo (fictional demonstration client)

Northstar Commercial Cleaning

Quality inspection report

Client
Riverside Business Centre
Site
Central Office
Inspection
Routine Quality Inspection
Date
8 September 2026
Inspector
Sarah Mitchell
Reference
DEMO-2026-0908

Demonstration report using fictional company and site data. Northstar Commercial Cleaning and Riverside Business Centre are fictional demonstration organisations and are not CleaningQA customers.

91.3/ 100

Above target

Target 90 · weighted pass rate, scored by CleaningQA

46

Inspection points

42

Passed

4

Issues found

3

Corrected & verified

1

Still outstanding

0

Not applicable

1 corrective action outstandingKitchen / breakroom waste bin — assigned and due today at 18:00. A score above target does not close an unresolved issue.

Quality by area

Example scores for this inspection
Quality score by inspected area for this demonstration inspection
AreaScoreAgainst target
Entrance & reception88%Below target
Office areas96%On target
Meeting rooms89%Below target
Kitchen / breakroom91%On target
Washrooms87%Below target
Internal glass93%On target
Circulation areas97%On target

Fictional example figures for this demonstration site. The 90% target belongs to this demonstration contract only and is not an industry benchmark.

Issues found and what happened next

4 issues · 3 verified · 1 outstanding

Every failure is recorded with photographic evidence, assigned to an operative with a deadline, and closed only when a supervisor confirms the standard has been restored.

Issue 1 · Ground-floor washroom

Visible water marks and residue remain around the right-hand basin and tap.

Verified
Inspection standard
Basins, taps and surrounding surfaces are visibly clean with no obvious residue or standing water.
Assigned to
Daytime cleaning operative · severity medium

Corrected and verified by the supervisor at 10:22.

Before
Washroom basin and chrome tap with dried water marks, residue and standing water around the tap base

09:14 · Water marks and residue around the tap base and right-hand rim.

After
The same washroom basin and chrome tap, photographed from the same angle, now clean, dry and streak-free

10:05 · Same basin and tap after recleaning: dry, residue-free, polished.

Corrective action history

  1. 09:14Issue raised
  2. 09:18Assigned
  3. 10:05Correction submitted
  4. 10:22Verified

Completion note

Basin, tap and surround descaled, rinsed and dried. Checked again for standing water before submitting.

Issue 2 · Main entrance

Visible streaking remains on the inside of the right-hand entrance panel.

Verified
Inspection standard
Entrance glazing is free from obvious fingerprints, smears and marks at normal viewing height.
Assigned to
Daytime cleaning operative · severity low

Corrected and verified by the supervisor at 10:44.

Before
Inside face of a glass entrance panel showing cloth streaking and fingerprints in the daylight

09:22 · Cloth streaking across the inside face at viewing height.

After
The same glass entrance panel from the same angle, now clear with no streaks or fingerprints

10:31 · Same panel re-cleaned and buffed clear.

Corrective action history

  1. 09:22Issue raised
  2. 09:26Assigned
  3. 10:31Correction submitted
  4. 10:44Verified

Completion note

Panel re-cleaned with a fresh cloth and buffed dry.

Issue 3 · Meeting Room 2

Debris remains along the floor edge behind the entrance door.

Verified
Inspection standard
Accessible flooring is free from visible debris and obvious missed edges.
Assigned to
Evening cleaning operative · severity medium

First correction returned by the supervisor, then recleaned and verified at 11:03.

Before
Meeting room carpet edge against the skirting board with paper fragments, crumbs and dust build-up

09:36 · Debris along the carpet edge behind the entrance door.

First correction
The same meeting room floor edge from the same angle: open floor clean, but a line of dust and crumbs still sits in the carpet-to-skirting edge

10:12 · Open floor cleared, edge still carrying dust and crumbs.

Revised correction
The same meeting room floor edge from the same angle, now fully clean along the skirting board

10:51 · Edge recleaned along the full skirting run.

Returned for correction“Debris is still visible behind the door along the left-hand floor edge. Please reclean and resubmit.”

Corrective action history

  1. 09:36Issue raised
  2. 09:41Assigned
  3. 10:12First correction submitted
  4. 10:18Supervisor review
  5. 10:25Returned for correction
  6. 10:51Revised correction submitted
  7. 11:03Verified

Completion note

Edge vacuumed with the crevice tool along the full skirting run, then checked behind the door.

Issue 4 · Kitchen / breakroom

Residue remains on the exterior of the general waste bin.

Outstanding
Inspection standard
Waste bins are emptied, correctly relined and visibly clean externally.
Assigned to
Evening cleaning operative · severity medium
Due: Today · 18:00

Open and assigned. No completion evidence has been submitted.

Before
Grey office kitchen waste bin with dried brown spill streaks down the front exterior

09:52 · Dried spill residue down the front of the general waste bin.

No completion evidence yet. This corrective action is still open and is due today at 18:00.

Corrective action history

  1. 09:52Issue raised
  2. 09:57Assigned
  3. 18:00Correction due today

Inspection outcome

  • 46 criteria inspected
  • 42 passed
  • 4 failed
  • 3 failures corrected and verified
  • 1 corrective action outstanding

Three quality issues identified during the inspection were corrected and independently verified. One corrective action remains open and is due for completion today.